Terms of service

Ellaverde Terms & Conditions

Welcome to Ellaverde.

By accessing our website or placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

We may update these Terms from time to time. Continued use of our website or services after any changes are published means you accept the revised Terms.

1. Use of Website

By using this website, you confirm that you are of legal age in your country of residence, or that you are using the site under the supervision or permission of a parent or legal guardian.

You agree not to:

Use the website for any unlawful or prohibited activity
Attempt to disrupt, damage, or interfere with website functionality or security
Attempt unauthorized access to any systems, accounts, or data

We reserve the right to restrict or refuse access to our website or services at our discretion.

2. Products & Pricing

We strive to present all products as accurately as possible. However, slight variations in color, texture, packaging, or appearance may occur due to lighting, display settings, or natural production differences.

Please note:

Prices are shown excluding applicable taxes, duties, or import fees (if any)
Any additional charges are the responsibility of the customer
We reserve the right to update product information, pricing, or availability at any time without prior notice
3. Orders

An order is confirmed only once payment has been successfully processed.

We reserve the right to cancel or refuse any order if we identify:

Suspicious or fraudulent activity
Payment authorization issues
Abusive, irregular, or high-risk ordering behavior
4. Returns & Refunds

Returns and refunds are subject to our Return & Withdrawal Policy.

To qualify for a return:

Items must be unused, unopened, and in original packaging
Requests must be submitted within the required return window
Approved returns must be shipped back within the specified timeframe

Additional conditions:

Return shipping costs are covered by the customer unless the item is defective, damaged, or incorrect
Refunds are issued within 14 days after the returned item is received and inspected or valid proof of return is confirmed
5. Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items are not eligible for return:

Opened or used skincare, body care, or cosmetic products
Sealed hygiene-sensitive items once opened
Custom-made or personalized products
Perishable or short-life goods

Returns will only be accepted if items are defective, damaged upon arrival, or incorrectly fulfilled.

6. Delivery

We aim to deliver orders within 30 days, unless otherwise stated at checkout or affected by external shipping delays.

If a significant delay occurs, you may be eligible to:

Request cancellation of the order
Request a refund, subject to applicable consumer protection laws
7. Product Issues

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.

To resolve the issue, items may need to be returned in their original condition for inspection and verification.

8. Payments

All payments are processed securely through our checkout system.

If you notice any unauthorized, incorrect, or suspicious charges, contact us immediately so we can assist you.

9. Liability

To the fullest extent permitted by law, Ellaverde is not responsible for:

Indirect, incidental, or consequential damages
Delays or disruptions caused by events outside our control
Issues resulting from misuse or improper handling of products

Our products are intended for personal use only. Individual results may vary depending on usage and personal conditions.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

11. Governing Law

These Terms are governed by applicable international e-commerce regulations and the laws of the Netherlands.

12. Contact

For questions, support, or order assistance, you may contact us at:
info@ellaverde.com