FAQ

FAQs

1. What makes Ellaverde different from other brands?
Ellaverde is rooted in refined simplicity and conscious living. We create activewear, skincare, body care, and lifestyle essentials that blend clean design with everyday functionality. Every piece is thoughtfully developed with a focus on comfort, quality, and long-lasting use rather than short-lived trends.

2. How do I choose the right size for clothing?
Each product page includes a detailed size guide to help you select your ideal fit. If you are between sizes, we recommend choosing a size up for a more relaxed fit or a size down for a more structured silhouette, depending on your preferred style and comfort.

3. How do I choose the right shade for cosmetics or skincare products?
We provide clear shade descriptions and guidance to help you find the most suitable match for your skin tone and undertone. If you are unsure, neutral or adaptable shades are a safe and versatile choice, especially for first-time users.

4. Are your skincare and body care products suitable for all skin types?
Our formulations are developed with gentle, skin-conscious ingredients designed to suit a wide range of skin types. If you have sensitive skin, we recommend doing a patch test before full application to ensure compatibility.

5. Where are Ellaverde products made?
Ellaverde products are thoughtfully designed and developed in collaboration with trusted manufacturing partners who meet our standards for quality, ethical production, and responsible sourcing.

6. How should I care for my clothing?
To preserve quality and extend the life of your garments, we recommend cold washing, using gentle cycles, and air drying whenever possible. Always refer to the care label on each item for specific instructions.

7. How should I store and use skincare and body care products?
Store your products in a cool, dry place away from direct sunlight. Ensure containers are tightly sealed after each use, and follow the recommended usage instructions to maintain product effectiveness and longevity.

8. Do you offer returns or exchanges?
Yes. We offer returns and exchanges within 30 days of delivery, provided items are unused, unopened, and in their original condition. For hygiene reasons, certain skincare and body care items may not be eligible for return unless they arrive damaged or defective.

9. Do you test on animals?
Ellaverde is committed to ethical and responsible practices. We do not conduct animal testing and work with partners who share our commitment to cruelty-free standards wherever possible.

10. Can I use Ellaverde products daily?
Yes. Our products are designed for everyday use, whether it is activewear for movement and rest or skincare and body care for daily routines. Each item is created to integrate seamlessly into your lifestyle with ease and consistency.