Shipping policy

Ellaverde Shipping & Delivery Policy
General Information

At Ellaverde, we are committed to delivering your order safely, efficiently, and with care. This policy outlines how we process, ship, and deliver your purchases.

Delivery Methods & Fees

We offer different delivery options depending on your location, order size, and selected shipping method.

Please note:

Shipping fees are calculated at checkout
Free standard shipping may be available on qualifying orders, as shown during checkout
Delivery options and costs may vary depending on destination and courier availability
Processing & Delivery Times

Orders are typically processed and prepared for shipment within 3–6 business days after payment confirmation.

Delivery times depend on your location and chosen shipping method.

Please keep in mind:

Delivery timelines are estimates only
Delays may occur due to customs processing, courier delays, or external factors beyond our control
International Shipping

Ellaverde offers international shipping to selected destinations.

Important notes:

Customs duties, taxes, or import fees may apply depending on your country’s regulations
These additional charges are the responsibility of the customer
We recommend ensuring all shipping details are accurate and complete before placing your order
Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

This allows you to track your shipment in real time through the courier’s tracking system until delivery.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery.

To help us resolve the issue efficiently, please include:

Your order number
Clear photos of the item(s) received (if applicable)
A brief description of the issue

We will review your request and provide an appropriate resolution as quickly as possible.

Returns & Exchanges

For information regarding returns or exchanges, please refer to our Return & Withdrawal Policy.

Policy Updates

Ellaverde reserves the right to update or modify this Shipping & Delivery Policy at any time. The latest version will always be available on our website.

For any questions regarding shipping or delivery, you may contact us at:
info@ellaverde.com